Last Updated: January 1, 2024

Shipping Overview

At RESINMEMORY, we carefully package and ship all orders to ensure your handcrafted resin keepsakes arrive safely. This policy outlines our shipping procedures, timelines, and costs.

Processing Time

All orders are processed within 2-5 business days (excluding weekends and holidays). Custom or personalized items may require additional processing time, which will be communicated to you at the time of order.

Shipping Time and Price

Our shipping information:

Delivery Time	Price
5-10 business days	Free shipping for orders over $200 USD $7.9 USD for orders under $200 USD

Shipping Destinations

We currently ship to the following regions:

• Australia (domestic shipping)
• International shipping available to most countries
• Some remote locations may have restrictions

Shipping Costs

Our shipping pricing is simple and straightforward:

• Orders over $200 USD: Free shipping
• Orders under $200 USD: $7.9 USD shipping fee

Shipping costs are automatically calculated and displayed during checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.

Custom Orders Shipping

For custom or personalized items:

• Production time is separate from shipping time
• You will receive updates on production progress
• Shipping will begin once production is complete
• Estimated delivery dates will be provided

International Shipping

For international orders:

• Delivery times may vary by destination
• Customs duties and taxes are the responsibility of the recipient
• We are not responsible for delays caused by customs
• International shipping costs are calculated at checkout

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

• Contact us immediately with photos of the damage (if applicable)
• We will investigate and work with the shipping carrier
• We will arrange for a replacement or refund as appropriate
• Please keep all packaging materials for inspection

Address Changes

If you need to change your shipping address:

• Contact us immediately if your order hasn't shipped yet
• Once an order has shipped, address changes may not be possible
• We are not responsible for packages shipped to incorrect addresses provided by the customer

Delivery Issues

If you experience delivery issues:

• Check the tracking information first
• Contact the shipping carrier directly
• If the issue persists, contact our customer service team
• We will work with you to resolve the issue

Contact Us

If you have questions about our shipping policy, please contact us:

• Email: info@resinmemory.com
• Phone: +44 7584906852
• Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, UK